Creating a case study from every project I have ever worked on would be insane and incredibly unhelpful.
Instead, here is a list of highlighted projects arranged roughly from newest to oldest. Open the panels for a short summary of the project and the work I did on them.
Prudential Retirement Services
DESCRIPTION
This feature was designed to allow employers the ability to upload non-Prudential benefits into a mother participant’s account, giving the participant a more robust view of their financial health.
CHALLENGES
- Each sponsor has it’s own format, naming convention, and custom data sets.
- Need to differentiate between total-value accounts and per-period accounts.
- No UX contact w/ users permitted.
DESIGN PROCESS
RESEARCH
Task Flows, Requirements Workshops, Establish Pain Points
STRATEGY
Site Map, Establish Empathy, Workshops (Ideation, Design), Information Architecture
DESIGN
Prototypes (Wireframes, Medium Fidelity), Accessibility, Use Established Design System
Description
This feature was designed to feed a company’s financial data to their intermediary data services.
Challenges
- Each intermediary has its own file formatting
- Multi-step processes mean that user must start, walk away until another party finishes their work, then return to complete the job
Design Process
Research
Task Flows, Requirements Workshops, Establish Pain Points
Strategy
Site Map, Workshops (Ideation, Design), Information Architecture
Design
Prototypes (Wireframes, Medium Fidelity), Accessibility, Use Established Design System
Description
This feature was designed to enable Sponsors to self-correct financial records in accordance with Federal laws.
Challenges
- Most complex project I have ever worked on. Loved it.
- Solution must allow customers to process various types of financial corrections.
- Most correction types also had time-based components.
- Each combination of correction and time has its own Federal guidelines on how to handle the correction.
- No UX contact w/ users permitted.
Design Process
Research
Heuristic Review, Task Flows, Workshops (Requirements, Design), Establishment of Pain Points.
Strategy
User Journey and System flows, Workshops (Ideation, Flow Mapping, Card Sorting, Design), Information Architecture, Content Strategy
Design
Wireframes (medium and high fidelity), Accessibility, Used Established Design System
Description
This was a complete overhaul of the Sponsor Center’s reporting features. Moving from simple Excel or PDF downloads to on-screen charting, key metrics highlighting, providing access to older report versions, and upgraded UX.
Challenges
- Rushed timeline
- Poor user experience
- High visibility w/ lots of outside opinions
- No UX contact w/ users permitted.
Design Process
Research
Heuristic Review, Comp/Comp Analysis, Task Flow, Current Site Map, Environmental Observation, Shadow Users, User Interviews, Requirements Workshops, Establish Pain Points
Strategy
Site Map, Task Flows, Workshops (Ideation, Affinity Mapping, Design), Information Architecture, Content Strategy
Design
Prototypes (Wireframes, Medium Fidelity), Accessibility, Use Established Design System, App Icon Design, Interaction Design and Animations
Description
This feature was designed to allow Prudential Relationship Managers to see the status of various system processes without opening IT support tickets.
Challenges
- Creating consistent interface and notifications for jobs with different time tables
Design Process
Research
User Interviews, Establish Pain Points
Strategy
System Flow, Accessibility, Design, Information Architecture, Content Strategy
Design
Prototypes (Wireframes, Medium Fidelity), Accessibility, Use Established Design System, App Icon Design
Description
Capture and prompt correction of incorrect and/or suspect participant data that is either already in the system or being introduced in recent payroll files.
Challenges
Capture and prompt correction of incorrect and/or suspect participant data that is either already in the system or being introduced in recent payroll files.
Design Process
Research
Requirements Workshops, Establish Pain Points
Strategy
Task Flow, Workshops (Ideation, Design), Information Architecture, Content Strategy
Design
Prototypes (Wireframes, Medium Fidelity) Accessibility, Use Established Design System
Description
This feature was designed to set up recurring, customized data feeds from Prudential to their clients.
Challenges
- Data Out needs were contrary to the established system security model.
Design Process
Research
Task Flow, User Interviews, Establish Pain Points
Strategy
User Journey, Establish Empathy, Workshops (Ideation, Flow Mapping, Design), Information Architecture, Content Strategy
Design
Prototypes (Wireframes, Medium Fidelity), Accessibility, Use Established Design System
Test & Validate
Design Audit
Description
This feature was designed to allow users to customize the layouts of data tables within Sponsor Center but was built to be deployed in any project.
Challenges
- Had to be generic and scalable enough for other teams to implement as well
- Started – handed off to another design team – took it back later
- Drag & Drop functionality had to be accessible
Design Process
Strategy
Affinity Mapping
Design
Prototypes (Wireframes, Medium Fidelity), Accessiblity, Use Established Design System, Interaction Design
Test & Validate
Design Audit
Description
This tool was built to allow a user to map the data in an uploaded spreadsheet with Prudential’s data points. This included various data sets, formatting of standard data types, and conversion of data values.
Challenges
- Weeding out Pru and industry lingo in favor of common terms.
- Simplifying multi-step process that changes based on scenario.
Design Process
Research
Interviews, Workshops (Requirements, Design)
Strategy
System Flow, Workshops (Ideation, Flow Mapping, Design), Information Architecture
Design
Prototype (Wireframes, Medium Fidelity), Accessibility, Use Established Design System
Test & Validate
Design Audit
Description
Data In is a multi-functional section of the Sponsor Center portal that handles the ingestion of demographic and financial data from Prudential’s customers.
This allowed for the upload and data mapping of Excel files and the creation of payroll files by hand.
It was later expanded to allow Prudential employees the ability to assist and correct files.
Challenges
- Restructure and combine existing workflows in a new environment.
- Experienced users with deep history of old systems.
- Massive amounts of data points.
- Ingestion of data from customers in multiple formats from multiple channels.
- No UX contact w/ users permitted.
Design Process
Research
Heuristic Review, Task Flows, Requirements Workshops, Establishment of Pain Points
Strategy
Task Flows, Establishment of Empathy, Workshops (Idea, Flow Mapping, Card Sorting and Design), Information Architecture, Content Strategy
Design
Wireframes (medium and high fidelity), Accessibility, Used Established Design System, Interaction Design & Animations, Design Handoff
Test & Validate
Design Audit
Description
The Validations feature is a pre-cursor to Participant Data Corrections. It captures and displayed suspect or erroneous data coming in from payroll files. Sponsors are encouraged to fix the data in their payroll systems to avoid financial issues with their employees.
Challenges
- Errors reported on a by-file basis, so the same error may appear multiple times.
- Sponsors must wait for their next payroll file to see if errors are actually fixed.
- Errors that are suspect, but correct, cannot be fixed.
Design Process
Research
Heuristic Review, Task Flows, Workshops (Requirements, Design)
Strategy
System Flows, Workshops (Ideation, Flow Mapping, Design), Information Architecture
Design
Prototypes (Wireframes and Medium Fidelity), Accessibility, Used Established Design System, Interaction Design & Animations
Test & Validate
Design Audit
United Way of Connecticut
Description
Mobile-first series of web forms allowing childcare providers to apply to care for state-funded children.
Challenges
- A secondary task in multi-step sign-up processes.
- Starting point and location w/ in sites ambiguous at best.
Design Process
Research
Heuristic Review, site Map, Task Flows, Workshops (Requirements, Design)
Strategy
System Flows, Workshops (Ideation, Design), Information Architecture, Content Strategy
Design
Prototypes (Wireframes and High Fidelity), Accessibility, Create and Manage Design System, Iconography
Description
Mobile-first series of web forms enabling childcare providers to be registered in the state’s system.
Challenges
- Overly complex series of disparate tasks makes it hard to know which to do first and what step comes next.
Design Process
Research
Heuristic Review, site Map, Task Flows, Workshops (Requirements, Design)
Strategy
User Journey, System Flows, Establish Empathy, Workshops (Ideation, Design), Information Architecture, Content Strategy
Design
Prototypes (Wireframes and High Fidelity), Accessibility, Create and Manage Design System, Iconography
Description
Mobile-first redesign of this website, enabling Connecticut citizens with a need for Section 8 housing to register for notifications of openings within the state.
Challenges
- Very old, non-mobile website.
- Several user-types with custom views.
- Design by an outside agency with an incomplete baked design system inconsistently applied.
Design Process
Research
Heuristic Review, Site Map, Task Flows, Workshops (Requirements, Design), Establishment of Pain Points
Strategy
User Journey and System flows, Establish Empathy, Design Workshops, Information Architecture, Content Strategy
Design
Wireframes, Low and High Fidelity Designs, Accessibility, Create & Manage Design System, Icon Design
Description
Mobile-first enhancements and updates to the search functionality and display of the results for state-sponsored childcare providers, including their services, ratings, and any history of infractions.
Challenges
- Brand-new “mobile-first” site that broke in a number of places when viewed on mobile.
- Complex interactions that would work easily on a desktop, but difficult on mobile.
Design Process
Research
Heuristic Review, Site Map, Workshops (Requirements, Design), Establishment of Pain Points, Trend Mapping from Data
Strategy
User Journey and System Flows, Establish Empathy, Workshops (Ideation, Design), Information Architecture, Content Strategy
Design
Wireframes, High Fidelity Designs, Accessibility, Create & Manage Design System, Icon Design, Interaction Design, Animations, Transitions
Description
Mobile-first redesign with enhancements to the State of Connecticut’s portal handling communications, billing, payroll, and account management of authorized childcare providers.
Challenges
- An existing site with a general design, inconsistently applied.
- Originally non-mobile, but with a large mobile base.
Design Process
Research
Heuristic Review, Site Map, Task Flow, Workshops (Requirements, Design), Establishment of Pain Points
Strategy
User Journey and System Flows, Workshops (Ideation, Design, Card Sorting), Information Architecture, Content Strategy
Design
Wireframes, High Fidelity Designs, Accessibility, Create & Manage Design System, Icon Design
Description
Mobile-first redesign with enhancements to a separate site allowing authorized childcare providers to sign-in or sign-up for access to the Provider Portal.
Challenges
- Many of the pages already built but needed to be mobile-ready.
- Error states in this section inconsistent with error states in other parts of the site and portal.
Design Process
Research
Heuristic Review, Site Map, Task Flow, Workshops (Requirements, Design), Establishment of Pain Points
Strategy
User Journey and System Flows, Workshops (Ideation, Design, Card Sorting), Information Architecture, Content Strategy
Design
Wireframes, High Fidelity Designs, Accessibility, Create & Manage Design System, Icon Design
Netsolace / Edible Arrangements
Description
From the ground up redesign of the Edible Arrangements Store Management System (SMS), which includes a full ordering overhaul. This project started it’s life as a Mobile SMS before changing to a complete redesign.
Challenges
- No MVP allowed. Must be a full system.
- Must accommodate a flawed product system.
- Must accommodate delivery orders as well as OTC purchases in one transaction.
Design Process
Research
Heuristic Review, Competitive/Comparative Analysis, User Testing, Site Map, Task Flows, Environmental Observation, User Shadowing, User Interviews, Workshops (Technical), Establishment of Pain Points
Strategy
User Journey and Task Flows, Establish Empathy, Workshops (Ideation, Design, Affinity Mapping, Flow Mapping, Card Sorting), Information Architecture, Content Strategy
Design
Wireframes, Medium Fidelity Designs, Accessibility, Create & Manage Design System, Icon, Graphics, and Typography Design
Description
Windows System Application monitoring functions from various store applications, pulling alerts and messages to the front and launching applications as appropriate.
Challenges
- Minimal footprint so as not to interfere with full-screen applications.
- Must appear visible over every application, regardless of color.
- Must be able to draw attention without getting in the way of necessary work.
Design Process
Research
Competitive/Comparative Analysis, Establishment of Pain Points
Strategy
Information Architecture, Content Strategy
Design
Wireframes, High Fidelity Designs, Create & Manage Design System, App Icons, System Icon, Interaction Design and Animations.
Description
Several feature updates to Netsolace’s project management tool.
Challenges
- Multiple updates over time.
- 80’s style interface, system functionality and limitations.
- Not much opportunity to bring the app into the 2010s.
Design Process
Research
Heuristic Review, Site Map, Task Flows
Strategy
Information Architecture
Design
Wireframes, High Fidelity Designs, Iconography
Description
Android native application that runs the in-store display menus, calling back to home base each day to pick new menu items and promotions.
Challenges
- Security without remembering long passwords or key fobs.
- Requiring as few keystrokes as possible.
- Having screens know and remember which screen in a series that they were.
Design Process
Research
Heuristic Review, Competitive/Comparative Analysis, User Testing, Environmental Observation, User Shadowing, User Interviews, Establishment of Pain Points
Strategy
Site Map, Task Flows, Establish Empathy, Workshops (Requirements), Information Architecture, Content Strategy
Design
Wireframes, High Fidelity Designs, Accessibility, Create & Manage Design System, Icons, Graphics, Typography Design, Interactions Flows, Animations, Constraints
Description
Design and setup up an internal SharePoint site branded to educate the various branches of Edible Brands, Inc. We were offering complete in-house UX, Branding, and Design services, but most teams thought of us as just a ‘graphics shop’.
Challenges
- Working in SharePoint.
Educating internal clients on our full range of creative capabilities.
Design Process
Research
Competitive/Comparative Analysis
Strategy
Site Map, Workshops (Card Sorting, Content Strategy), Information Architecture, Content Strategy
Design
Create & Manage Design System
Testing
Design Audit
Description
This direct-to-franchisee email template was designed to accommodate video delivery as well as articles and photos. The project included a landing page to host these videos without asking the shop owners to log into the franchisee portal.
Challenges
- Creating a flexible template able to handle various content types; text, images, video.
Design Process
Research
Heuristic Review, Competitive/Comparative Analysis, Site Map, Task Flows
Strategy
Task Flows, Content Strategy
Design
Wireframes, High Fidelity Designs, Accessibility, Contribute & Manage Design System, Iconography
Description
Multiple feature-adds and upgrades to Naranga’s eMaximation software:
- Twilio SMS messaging integration.
- AssureSign integrations.
- Creation of a media library for franchisee use.
- Created suite of icons for mobile application.
Challenges
- Elegantly dropping new features into the application without creating navigation bloat.
- Integration of new features into existing flows, preventing the creation of all new task flows.
- Creation of intuitive, from-scratch media library.
Design Process
Research
Heuristic Review, Competitive/Comparative Analysis, Site Map, Task Flows, Establishment of Pain Points
Strategy
Site Map, Establish Empathy, Information Architecture, Content Strategy
Design
Wireframes, High Fidelity Designs, Accessibility, Work within established Design System, Iconography
Description
A Customer Guarantee system allowing a client to report an issue with the application while simultaneously pausing the billing for the service until the problem is resolved.
Challenges
- Common interface and interaction across all Naranga applications regardless of platform.
Design Process
Strategy
Task Flows, Content Strategy
Design
Wireframes, High Fidelity Designs, Accessibility, Create & Manage Design System, Iconography, Graphics, and Typography Design
Description
My primary responsibility at Netsolace was working on Edible’s in-store technology. The lynchpin of all in-store tech was the Store Management System (SMS). During my 16-months I worked on a number of feature updates and new features.
- Interfranchise Discount Threshold
- Order Invoice Change
- Converted Order Invoices
- Tokenized Card-on-File
- Order Email Logic Change
- Search for Gift Sentiments
- Quickbooks Export
- Local Database Cleanup
- Edible-To-Go Work Ticket
- Active Route (for delivery planning)
Challenges
- The architecture was very old. Even a simply task like changing a button color or name could take hours of coding and testing.
- Predefined screen dimensions, with no page scrolling.
- Integration of entirely new order-types (to go) with a traditionally delivery-based system.
- Inability to merge certain data types due to data architecture debt.
- Orders keyed to data points that might change, but cannot change due to system requirements (such as email address).
Design Process
Research
Heuristic Review, Competitive/Comparative Analysis, User Testing, Site Map, Task Flows, Environmental Observation, User Shadowing, User Interviews, Workshops (Technical), Establishment of Pain Points
Strategy
User Journey and Task Flows, Establish Empathy, Workshops (Ideation, Design, Affinity Mapping, Flow Mapping, Card Sorting), Information Architecture, Content Strategy
Design
Wireframes, Medium Fidelity Designs, Accessibility, Create & Manage Design System, Icon, Graphics, and Typography Design
Description
Creation of Process Manual for all Cultiv8 team members; tools, workflows, etc.
Challenges
“Free Time” work, so broken up over the 16 months I was there.
Design Process
Research
Competitive/Comparative Analysis, Task Flows, User Shadowing, User Interviews, Establishment of Pain Points
Strategy
Information Architecture, Content Strategy
Design
Layout, Graphics, Illustration
Description
Designed a number of new features and upgrades to existing features of the Edible.com shopping site.
- My Store (store locator and favorites)
- Personalized Pages (custom offers and views based on past purchases)
- Enhanced Encomemental Pop-up (upsell at checkout)
- Multi-Day Surprise (schedule deliveries over a series of days)
- Super-packages / Gift Baskets (bundle products into single-sale units)
- My Rewards (loyalty program)
Challenges
- Lack of data across multiple aspects of the website and loyalty programs
- Technical debt inhibiting the merging of programs, products, or profiles
- Two sites (desktop + mobile) instead of one responsive site
- Accommodate schedules of various franchisee locations
- Streamline any parts connected to checkout so as not to make the process more difficult
Design Process
Research
Heuristic Review, Competitive/Comparative Analysis, Task Flows, Workshops (Technical), Establishment of Pain Points
Strategy
Task Flows, Workshops (Technical, Ideation, Design), Information Architecture, Content Strategy
Design
Wireframes, High Fidelity Designs, Accessibility, Contribute to & Manage Design System, Iconography, Graphics, and Typography Design, Interaction Flows, Animation
Description
Designing new, updating existing, and implementing responsively designed design themes for clients using Naranga’s web CMS, MaxNGage.
Challenges
- Limited base themes to choose from.
- Limited functionality in the themes, requiring additional feature design for new websites.
Design Process
Research
Heuristic Review
Strategy
Site Maps, Information Architecture, Content Strategy
Design
High Fidelity Designs, Accessibility, Icons, Graphics
York & Chapel
Description
The initial intent was to design a mobile app for phones, and not worry about hand-held devices for the web. Many of the designs created for the mobile app were eventually ported, sometimes retro-fitting items already built for desktop, into the website.
Challenges
A fully-featured website, this application needed to carry lots of information and handle many features in a small space.
Design Process
Research
Competitive/Comparative Analysis
Strategy
User Journey and System Flows, Information Architecture, Content Strategy
Design
Wireframes, Low and High Fidelity Designs, Accessibility, Contribute & Manage Design System, Icon Design, Interaction Design, Animation Design, Transition Design
Description
The web application was designed mobile-first and used the Material Design system for much of its interaction. I made recommendations on break-points for both responsive and adaptive elements.
Challenges
The client originally did not want to deal with mobile for the website. Knowing that this was likely a mistake, I created my designs mobile-first. Months later when they realized their clients were looking for phone access to their platform, all of the designs were easily modified for the phone, and all of the designs were available.
Design Process
Research
Competitive/Comparative Analysis
Design
Contribute & Manage Design System, Icon Design, Interaction Design, Animation Design, Transition Design
Description
This learning platform comes complete with tests and quizzes. Patterns designed for mobile thru desktop included:
- Multiple choice questions (single & multi-answered)
- Matching
- List Ordering
Challenges
Many of the go-to patterns for testing do not work well on a smaller screen. There isn’t much space, and click-and-drag conflicts too easily with many mobile gestures. Alternate patterns needed to be designed to account for these.
Design Process
Research
Competitive/Comparative Analysis
Strategy
User Journey and System Flows, Information Architecture, Content Strategy
Design
Wireframes, Low and High Fidelity Designs, Accessibility, Contribute & Manage Design System, Icon Design, Interaction Design, Animation Design, Transition Design
ESPN
Description
Redesign for a more self-service, YouTube-like experience. User created, uploaded, edited, and managed. Likewise, instead of only available by link, videos could be searchable, discoverable, and shared by peers.
Challenges
- Weighing development costs and business needs against project possibilities.
- Measure up to standards set by mainstream applications such as YouTube for it to be taken seriously by team members.
Design Process
Research
Competitive/Comparative Analysis
Design
Concept Designs
Description
App redesign for the ESPN Syndication team to handle the scheduling, tracking, financials and legal agreements around the airing of ESPN content on affiliate stations.
Challenges
- Multi-step process with features that unlock as certain criteria are met.
- Presenting the user with the necessary features without hiding other features they may need.
- Minimal screen space for lots and lots of data and fields.
Design Process
Research
Heuristic Review, Competitive/Comparative Analysis, Site Map, Task Flows, User Interviews, Establishment of Pain Points
Strategy
User Journey, Task Flows, System Flow, Establish Empathy, Workshops (Flow Mapping), Information Architecture, Content Strategy
Design
Wireframes (Low and High Fidelity), Creation of Design System, Iconography, Interactions, Animations, Transitions
Description
Complete Revamp of ESPN intranet built on Jive Software. Integration of a fully custom skin with a number of custom features.
Challenges
- Working within a 3rd party system.
- Somewhat outdated technologies (still using sprite sheets, etc.)
- Building for responsive as well as new high-res displayes.
Design Process
Research
Heuristic Review, Competitive/Comparative Analysis, Site Map
Strategy
Site Architecture, Workshops (User Training and Feedback), Information Architecture, Content Strategy
Design
Wireframes, High Fidelity Skins, Iconography
Testing
Design Audit (UAT)
Description
Two-sided application for tracking all internal promotions and scheduling them in our on-air schedule.
Challenges
- Traction difficult as the project was paused multiple times between 2012 and 2014.
Design Process
Research
Heuristic Review, Competitive/Comparative Analysis, Site Map, Establishment of Pain Points
Strategy
Information Architecture
Design
High Fidelity Designs, Iconography, Graphics
Description
Application for reporting and tracking issues occuring in video editing suites.
Challenges
- Two faces – one in bright environment, the other in dark environment.
- Challenge in socializing the need for dark room design.
Design Process
Research
Task Flows, Environmental Observations, User Interviews, Establishment of Pain Points
Strategy
Establish Empathy
Design
High Fidelity Designs, HTML/CSS, Accessibility, Create & Manage Design System, Iconography, Graphics
Testing
Design Audit
Description
This tablet-first app was built as an on-the-road aid for the Ad Sales team. It shows the full reach of the variety of audiences that ESPN’s many properties reach.
Challenges
- Tablet first
- Highly interactive, but non-native application
Design Process
Research
User Interviews
Strategy
Task Flows, System Flow, Information Architecture, Content Strategy
Design
High Fidelity Designs, Iconography, Graphics, and Typography Design
Testing
Design Audit
Description
The initial project, Cliplist Constructor, is an in-house editing suite, allowing for rapid clipping, stitching, and publishing of clips for use on-air.
Design system created for this project was used for multiple applications born out of this initial application.
Challenges
- Was not going to be available to the team long-term, so I needed to create a design language that could be used by anyone after I was gone.
- Editors sit in dark environments.
Design Process
Research
Competitive/Comparative Analysis, Environmental Observation, User Interviews, Workshops (Technical), Establishment of Pain Points
Strategy
Establish Empathy, Workshops (Technical, Design), Information Architecture
Design
Wireframes, High Fidelity Designs, Accessibility, Create & Manage Design System, Iconography, Graphics
Description
Created in February 2012 as an ad hoc method for streaming the company’s Town Hall address to all employees live.
While the rudimentary interface made it very easy for audiences to watch video, setting up a stream was entirely manual and not user-serviceable.
(See version 2 elsewhere).
Challenges
- Everything was manual, every time
Design Process
Design
High Fidelity Designs, HTML/CSS, Iconography, Graphics
Testing
Design Audit
Description
Production Assistants work in a high-performance environment and are evaluated several times per year in both skills, competencies, and advancement potential. This tool allows managers and selected peers to evaluate the PAs against assigned goals and track their trends.
Challenges
- Built out in phased over several years
- Expanded for other teams
Design Process
Research
Task Flows, Workshops (Technical), Establishment of Pain Points
Strategy
Information Architecture, Content Strategy
Design
High Fidelity Designs, HTML/CSS, Create & Manage Design System, Iconography, Graphics, Interaction Design
Testing
Design Audit
Description
Library application for on-air music. Tracks licenses, availability, and allows in-app playback, making and tracking requests for use, and personal building of playlists.
Challenges
- Incredibly data-heavy screens
- Lots of interaction and functionality in any one screen
Design Process
Research
Competitive/Comparative Analysis, Establishment of Pain Points
Strategy
Task Flow, System Flow, Information Architecture
Design
High Fidelity Designs, HTML/CSS, Create & Manage Design System, Iconography, Graphics, Custom Buttons
Testing
Design Audit
Description
The Bluesheets digital screens replaced a paper-based scheduling system comprised of printing employee, room and equipment schedules on large 4 x 6 foot plotter pages, which had to be trashed and reprinted at least once a day. Often more if the schedule changed (and it always changed).
Challenges
- Hundreds of line items transferred to a 52-inch TV monitor on a scrolling basis.
- Designed for dark environments, so that the screens were not turned into 52-inch spotlights in production facilities.
- Monitors installed in landscape mode before designs were completed
Design Process
Research
Environmental Observation, User Interviews, Establishment of Pain Points
Strategy
Information Architecture
Design
High Fidelity Designs
Testing
Design Audit
